LENOVO T/PAD - UPG TO 3Y/OS/9x5

LENOVO T/PAD - UPG TO 3Y/OS/9x5
THINKPAD WARRANTY UPGRADE FROM 3 YEARS ONSITE
UPGRADE TO 3 YEARS ONSITE
4 HOUR RESPONSE, 9 x 5

PRODUCT : Warranty Upgrade
WARR UPGRADE TO : 3yr Onsite 9x5, 4 Hour Response
HOURS OF SERVICE: 9 hours a day, 5 days a week (9x5)
RESPONSE TIME : Four-hour (average target)
DESC : On-site Service
* Under On-Site Service, user's Service Provider will either repair or
exchange the product at their location
* Users must provide a suitable working area to allow disassembly and
reassembly of the Lenovo product
* For some products, certain repairs may require user's Service
Provider to send the product to a designated service center
* Lenovo Services normal Business Hours are Monday to Friday,
Excluding public and national holidays, from 8.30am to 5.30pm Local
Time in Australia
-- 4 (four) HOUR RESPONSE:
Lenovo will provide 4 hour response within 100km from Lenovo
Capital City Service Centres and selected Lenovo Regional Service
Centres in Australia, as specified in Lenovo's On-site Service Locations
for Warranty and Maintenance Options
* Lenovo will use reasonable endeavours to be on-site within the
response time from those Lenovo locations
* The 4-hour response time is an average target & not a committed
service level, neither for response time nor for problem resolution ti