LENOVO T/PAD - UPG TO 1Y/OS/NBD

LENOVO T/PAD - UPG TO 1Y/OS/NBD
THINKPAD WARRANTY UPGRADE FROM 1 YEAR EXP.REPAIR
UPGRADE TO 1 YEAR ONSITE
NEXT BUSINESS DAY RESPONSE

PRODUCT : Lenovo Warranty Upgrade
UPG FROM : 1 Year Express Repair
UPG TO : Onsite service
COVERAGE WINDOW: 9 x 5(9 hrs and 5 days)
RESPONSE TIME: Next Business Day
DURATION : 1 yr
SVC DESCP: Onsite service
* If Lenovo cannot resolve users problem over the phone, with they
applying machine code or software updates, or with a CRU (Customer
Replaceable Unit), Lenovo will repair the failing Machine at the
customer's location and verify its functionality
* The customer must provide a suitable working area, clean and well lit,
to allow disassembly and reassemble of the Machine
* Lenovo provides NBD service during normal business hours (eg.:
Monday to Friday from 8:30am to 5:30pm) excluding public and national
Holidays
* A service technician will be dispatched to arrive at users
location within the Next Business Day from the time the problem
determination is finished
* In all other cases the date and time for on-site intervention will be
mutually agreed upon
* To receive NBD response call must be logged with Lenovo by no later
than 4.00pm local ti